Terms of sale and privacy notice

Terms of sale

These govern purchases made through this catalogue.

1. Who is selling

Massimo Anastasia — SHOP SIRENA SYSTEM
NIE ES-Y1342764S
Calle Mosén Pedro Mena 22, B1E2 3H — 03550 Sant Joan d'Alacant, Alicante (Spain)
Phone and WhatsApp +39 342 350 3170
Email order@sirena-system.eu

We sell the Sirena System, genuine spare parts and accessories, and technical service, as an authorised distributor.

2. How an order is placed

This catalogue has no automatic checkout. It works like this:

1. You choose the items and quantities: the goods total updates as you select.
2. You enter your delivery details. Shipping is calculated from the postcode; it is free if the order contains the Sirena System, and shown as "to be agreed" for servicing.
3. You press Open WhatsApp: a message is sent with the summary and a reference code. At this point you have not bought anything yet.
4. We reply confirming availability, the exact shipping cost and the payment methods.
5. If you accept, we send you the secure payment link or our bank details, whichever you prefer. The contract is concluded at the moment the payment succeeds and we confirm it to you in writing.

3. Prices

All prices are in euro and include VAT. Shipping costs are shown separately and added to the total.

The Canary Islands, Ceuta and Melilla are outside the European Union VAT territory: a different tax treatment applies to those destinations, along with possible local customs charges, which we will tell you about before confirming.

4. Payment

You can choose between two methods. In both cases we send you what you need — the link or the bank details — after confirming your request: we never ask for payment details in the chat and we will never contact you from other numbers or addresses to give you different bank details.

Goods are dispatched after the payment has cleared: with a bank transfer, therefore, delivery times start from the date the amount is credited to our account.

5. Shipping and delivery times

We ship by express courier. Rates are calculated on the goods total:

The Sirena System ships free of charge to every country we serve, as listed in the table above: you pay nothing for transport, whatever the destination. If the same order also contains spare parts or accessories, they travel free alongside the system. Delivery takes about 15 working days from payment confirmation.

Servicing is the exception, because the machine has to reach the workshop and travel back: the transport cost is agreed and communicated before payment, under the two arrangements described in section 8.

Times start from payment confirmation and are indicative: they may vary depending on stock availability or on causes attributable to the courier. If we expect a significant delay we will tell you, and you may cancel the order at no cost.

Goods damaged in transit

Check the packaging when the parcel is delivered. If it shows obvious damage, do not accept the parcel, or accept it noting a written reservation on the courier's delivery note, and tell us within 24 hours, sending us photographs.

6. Right of withdrawal

If you buy as a consumer you have 14 calendar days from receiving the goods to withdraw without having to give a reason. Simply tell us by email or WhatsApp within that period.

The direct cost of returning the goods is yours. We recommend an insured, tracked shipment: until the goods reach us they remain your responsibility.

We refund within 14 days of receiving the returned goods, using the same payment method you used.

If the product comes back to us with signs of use that reduce its value, we may withhold from the refund an amount proportionate to that loss of value, stating the reasons in writing.

The right of withdrawal does not apply to service work already carried out at your express request.

7. Warranty

Legal guarantee of conformity

Goods bought by consumers are covered by the legal guarantee under the Spanish TRLGDCU: 3 years from delivery for new goods. For the first two years the lack of conformity is presumed to have existed at the time of delivery, so you do not have to prove it.

Sirena commercial warranty

A Sirena System bought from an authorised distributor also comes with:

• 10 years on the motor of the main unit
• 3 years on all other parts
• 1 year of free technical support

The commercial warranty is in addition to the legal guarantee and does not limit it. Its conditions require periodic maintenance of the appliance; damage caused by improper use or unauthorised repairs is excluded, as are parts subject to normal wear such as bristles, filters and gaskets.

8. Technical service

Overhaul services have the content and price shown in the catalogue. If parts needing replacement come to light during the work, we send you a quote and proceed only after your approval, applying the 20% parts discount that comes with an overhaul.

How the machine reaches the workshop

Overhauls are carried out in our workshop, so the machine has to reach us and then travel back to you. When you place the request you choose between two arrangements.

In both cases the transport cost is estimated on a box of 40 × 40 × 50 cm weighing over 10 kg, and is quoted to you before payment. The machine must be properly packed, ideally in its original carton: on the journey towards us, damage attributable to inadequate packing is not our responsibility. The return shipment, by contrast, travels at our risk.

9. Customer reviews

The reviews linked from this catalogue are collected and published by Trustpilot, an independent platform. The invitation to leave one is sent to customers after purchase, and Trustpilot labels a review as verified when it can confirm the transaction took place.

We do not select them. The public profile shows every review received, negative ones included, together with our replies. We offer no payment, discount or advantage in exchange for a review, and we do not ask for any review to be removed or changed.

The score and review count shown in the catalogue are updated manually from time to time: what counts is what appears on the Trustpilot profile.

10. Complaints and disputes

For any problem write to order@sirena-system.eu: we always look for a direct solution.

Alternatively you can use the European online dispute resolution platform, under Art. 14.1 of Regulation (EU) 524/2013: ec.europa.eu/consumers/odr.

The contract is governed by Spanish law, without prejudice to the mandatory consumer rights granted by the law of the country where you reside.

11. Personal data

How we handle your data is described in the privacy notice included in this same document.

Privacy notice

How we handle the personal data you give us.

This notice explains what data we collect when you use the online catalogue, why we collect it, who it is shared with and what rights you have. It is drawn up under Regulation (EU) 2016/679 (GDPR).

1. Who handles your data

Data controller: Massimo Anastasia — SHOP SIRENA SYSTEM
NIE ES-Y1342764S
Calle Mosén Pedro Mena 22, B1E2 3H — 03550 Sant Joan d'Alacant, Alicante (Spain)
Phone and WhatsApp +39 342 350 3170
Email order@sirena-system.eu

2. What data we collect

The catalogue uses no profiling cookies and does not track you. The quantities you select stay in your browser and are not sent to anyone until you press Open WhatsApp.

When you decide to send your request, the message that leaves contains the details you filled in yourself:

• full name
• delivery address, postcode, city and country
• email address
• phone number
• list of items, amount and the reference code of the request
• the phone number you are writing from, which WhatsApp shows automatically

3. Why we process it and on what basis

We do not send marketing messages to anyone who has not asked for them. If you want to receive them in future, we will ask for separate consent that you can withdraw at any time.

4. Who it is shared with

We do not sell, transfer or exchange your data with anyone else.

Transfers outside the European Union

WhatsApp and Stripe may also process data outside the European Economic Area, on the basis of the safeguards provided by the GDPR (standard contractual clauses and, for the United States, the EU-US data protection framework).

5. How long we keep it

• Requests without a purchase: the WhatsApp conversation is deleted within 12 months.
• Completed orders: accounting and tax documents for the period required by Spanish law, normally 6 years.
• Service and warranty: for as long as the applicable warranty lasts, and in any case no longer than 11 years from purchase for the Sirena System, which has a 10-year motor warranty.

6. Your rights

You may ask at any time to access your data, have it corrected or erased, restrict or object to its processing, or receive it in a readable format to transfer elsewhere (portability). Where you have given consent, you can withdraw it without affecting the lawfulness of earlier processing.

To exercise these rights write to order@sirena-system.eu or to the postal address in section 1. We reply within one month.

7. Security

The catalogue is a static page served over HTTPS: there is no customer database to breach, because the data is not stored on the site. Conversations and documents are kept on devices protected by access credentials.

8. Minors

The service is intended for adults. We do not knowingly collect data from anyone under 18.

9. Changes

If we change anything we will update this page and the date shown at the top.